SUPPORT

At SUBORO we know that support is critical both for you and your guests. Our service includes industry leading service and support including level 1 and level 2 help desk support as well as 4 hour on-site response in the event a service visit is required. Our help desk support and on-site service is available 24 hour a day 365 days a year and is included with our solution for no additional charge.

Key support services provided with our solution include:

• Unlimited toll free support calls for both guest and hotel staff

• 4 hour on-site response service for all in-room equipment

• 4 hour on-site response service for all SUBORO installed infrastructure equipment

• 99.5% SLA on service availability

• Most current version guarantee on Office applications

• Routine maintenance of bundled high-speed laser printer

• Yearly maintenance of infrastructure UPS systems